Frequently Asked Questions
General
What is the ratio of skiers to coaches?
There are approximately eight skiers for every coach.
Can my coach come with my team?
Yes, we provide customized camps for ski teams and clubs. You bring the coach and the team and we handle the rest. Check out the details in the Ski Teams and Clubs section of our website and contact us by email or phone to arrange the details.
What is the skill-level of the skiers who attend?
We train racers of all skill levels, and group them accordingly, primarily by age and home club. We expect that all campers are confident parallel skiers and are comfortable loading chairlifts. Jr campers may be expected to complete laps with other children.
In all camps adults and juniors train in separate groups.
Do you have team discounts?
We do have special discounts for ski teams and clubs looking to send coaches and larger groups on our camps. Please contact us by email or phone to find out more and tailer a package that works for your needs.
Do I have to be on a ski team to attend your camps?
No you do not have to be on a ski team. All we need is your enthusiasm!
What is your refund or cancellation policy?
Up to 30 days prior to the camp (60 days for Portillo Chile): In the event you can no longer attend our camp, a 95% refund or 100% credit (to be used at any other camp) may be issued for the on-snow portion of your fees. Lodging is refundable on a case-by-case basis depending on the location and cancellation policies from our vendors.
Within 29 days prior to the camp or during the camp (59 days for Portillo Chile): Unfortunately, no refunds can be made at this point.
If we are unable to operate the camp due to lack of snow, we will offer a 100% refund or credit to all affected campers for camp and lodging fees.
On the Hill
What skis should I bring?
Racers and performance skiers: If you have two pairs of skis please bring them both. You will be training both Slalom and Giant Slalom.
Beginners, Intermediates and ski enthusiasts: Bring your own equipment. If you don’t have equipment, there are rental shops at each destination. For questions about what you need to bring, please contact us.
What are the snow conditions?
Our training lane is groomed after every training day. During summer camps, we keep the lane in excellent condition by spreading salt to keep the snow hard. As always conditions are variable and we may adjust our training plan to suit what is available.
What are the qualifications of the coaches?
All of our coaches are accredited by Alpine Canada or hold equivalent interactional qualifications. Many of our coaches are program directors or head coaches at their home clubs and are highly experienced.
What will we train?
Our camps will focus on Slalom and GS training. The schedule for each camp will vary based on the conditions and available hill space. Camps will have roughly equal days in each discipline.
What clothing should I bring?
The weather on the mountain changes very quickly so it is important to be well dressed. It is better to have too much clothing than not enough.
Do you have tuning facilities at camps?
All of our camps offer tuning facilities to maintain your skis. Please bring your own tuning equipment to use.
Supervision
What are the safety precautions?
Coaches carry a first aid kit in their bags at all time. There are full-time ski patrols on duty every day with access to snowmobiles and a helicopter which is on stand-by for emergencies. A number of our staff members are also qualified in first aid. Campers must have their own travel and medical insurance which will cover them for skiing. Helmets are mandatory.
What happens when Junior Racers arrive at the destination airport?
We will have staff at the airport to meet all arriving skiers. We have everyone’s flight schedule and will be waiting for them at the terminal. Specific details about meeting points for each destination will be provided in your confirmation package.
What happens if the plane is late or my child is not on time?
One of our staff will stay behind and wait for your child. Alternative transportation will be arranged.
What sort of identification do I need to get into Canada?
Americans will need a valid passport. If your child is under 18 they will need a letter of permission from parents or legal guardian. We suggest printing off a copy of your order confirmation as well. You can read more about this from the Canadian government.
What arrangements should I make for an unaccompanied minor?
Please check with your airline. You may have to pay an additional fee for airline staff to accompany your child. We will then meet him or her at the airline you have chosen.
Accommodations
Do camp dates include arrival and departure days?
Yes, the first and last day of each camp are arrival and departure days. There is no training on the travel days.
Can my child bring any electronics (tablet, laptop, iPod, etc.)?
Your child can bring electronic devices, but we are not responsible for lost or stolen items.
For Junior Racers, who will my child be rooming with and how many kids are there per room?
Accommodations are based on up to 4 children per room. If your child is coming with a friend, you can specify who your child would like to be with on the registration form. If you have not specified anyone, we will match your child with others of the same age.
Should my child bring a cell phone?
Your child can bring a cell phone, but we are not responsible for lost or stolen phones.
How do I contact the hotel and are there phones in the rooms?
The address and telephone number of the hotel will be included in the confirmation package. There are no phones in the rooms but campers will be able to call out or call in from a guest phone. Emergency mobile phone numbers of staff will be provided as well.
What facilities are at the lodges?
All lodges have great facilities designed to accommodate all the needs of both junior and adult participants. Details for each facility will be included in your confirmation package.